Encrypted Channel

Nexus Market Support

Secure, decentralized assistance for the Nexus Market ecosystem. Our support staff manages disputes, escrow mediation, and vendor applications via encrypted channels.

Security Protocol Required

All communication via email MUST be PGP encrypted. Unencrypted messages containing order IDs, transaction hashes, or sensitive data will be automatically discarded by our mail servers to protect user anonymity.

Internal Tickets

The primary method for order-related issues. Linked directly to your account and transaction history.

  • Order Disputes
  • Escrow Release
  • Vendor Reports
Recommended Method

Email Support

For account recovery, 2FA resets, and business inquiries. Must use PGP.

System Status

Current operational metrics for the Nexus Onion network.

Support Queue LOW VOLUME
Avg. Response ~4 Hours
Mirrors Online 4/4 Active

Before Opening a Ticket

  • 1

    Check Deposit Confirmations

    If your deposit is missing, ensure the transaction has at least 2 confirmations on the blockchain before contacting support.

  • 2

    Consult the FAQ

    90% of account issues, including 2FA reset procedures and vendor bond requirements, are answered in our FAQ section.

  • 3

    Prepare Evidence

    For disputes, have your order ID, transaction hash, and conversation logs ready. Vague tickets delay resolution time.

PGP

Nexus Support PGP Key 4096-bit RSA

Verify this key against the signature found on the homepage or signed messages from the Admin account. Never trust keys sent via unencrypted channels.

Fingerprint A7B2 9C3D 4E5F 6789 0123 4567 890A BCDE F123 4567

Need immediate answers? Our documentation covers 99% of common questions regarding cryptocurrency deposits, walletless payments, and market rules.

View FAQ Database Market Tutorial